Customer Service
Customer Service Information
Our number one goal at The SunBox Company is to provide our customers with the best quality light therapy products and the best possible service. We do our best to make sure that every SAD therapy sale and every customer is handled with courteous, professional service.
We realize that when you make the decision to invest in one of our light therapy products, you want to get it quickly. We ship most orders within one business day of the time the order is placed.
All of our products come with a 60 day money-back guarantee (see our Return Policy in our Buyer’s Guide for more details). Ordering by phone is easy and pleasant. The process usually takes fewer than 10 minutes. Call 1-800-Lite-You or 240-651-3286!
If you prefer to order online, you have the convenience of doing so any time you wish—24 hours a day, 7 days a week.
Return Policy
Our products are not for everyone, and we realize that many of our products represent a considerable financial investment for a lot of people. If our products don’t help you, we don’t want you to be stuck with them.
All products purchased from The SunBox Company may be returned within 60 days from date of purchase for a full refund (less shipping costs) if returned in good condition. We ask that you keep the original shipping materials to reuse in case of return, as this is the best way to ensure that the unit will not be damaged in transit back to us. Return shipping costs are the responsibility of the customer.