Recently I needed a desk lamp ballast replaced and was preparing to send it to The SunBox Company at their HQ in Maryland. Terri called and indicated that she and Neal would be driving through my home-town while on a road trip. They very kindly offered to make any necessary repairs during their brief stop-over. In addition to wanting to save shipping costs they were concerned there might have been a delay with repairs if they were out of town when my lamp was delivered to HQ. Email and telephone assistance has always been great. But, this “in-person” level of customer service was awesome!
Once again the team at The SunBox Company has provided superior customer service. I have benefited greatly from the positive impact their lightboxes and lamps have had upon my health and well-being for 20+ years. Consistently fast turn-around time for communication and after-sales product servicing has made me a long-time and future repeat customer.