Customer Service Information
Our number one goal at The SunBox Company is to provide our customers with the best quality light therapy products and the best possible service. We do our best to make sure that every SAD therapy sale and every customer is handled with courteous, professional service.
We realize that when you make the decision to invest in one of our light therapy products, you want to get it quickly. We ship most orders within one business day of the time the order is placed.
All of our products come with a full money-back guarantee (see our Return Policy in our Buyer’s Guide for more details). Ordering by phone is easy and pleasant. The process usually takes fewer than 10 minutes. Call 1-800-Lite-You!
If you prefer to order online, you have the convenience of doing so any time you wish—24 hours a day, 7 days a week.
For your convenience, we also offer an interest-free payment plan. Please contact us by phone for more information. Also, most major insurance companies pay a portion of the cost. Check with your health care provider for details! (Click here for insurance information.)
If you are a local customer (in the Washington, D.C. metropolitan area) and need new bulbs, we’ll install the replacement bulbs in your SAD lamp for you as you wait. (Just bring your SunBox in to our retail store.)
In addition to all of the above, we offer an SAD light loan program to health professionals, so they can have a demonstration light therapy unit to show or loan to their patients for evaluation purposes, at the doctor’s discretion.